NuVair Shipping Policy

Effective date: 1/15/2026
Last updated: 8/11/2026

Thank you for choosing NuVair. This Shipping Policy explains our order-processing times, shipping options, tracking procedures and how we handle delays, damaged packages and delivery concerns.

NuVair is operated by BETANCOURT ENT LLC.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays.

Processing includes:

• Payment verification

• Order review

• Product preparation

• Packaging

• Transfer to the shipping carrier

Processing time is separate from the carrier delivery time shown below. Delivery estimates begin after the order has been processed and transferred to the carrier.

Orders placed during weekends, holidays, product launches or unusually high-volume periods may require additional processing time. If a significant delay affects your order, we will contact you using the email address provided at checkout.

2. Shipping Options and Rates

Available shipping options are displayed during checkout.

Shipping Method	Estimated Carrier Delivery	Rate
Economy	5–8 business days	$10.00
Standard	3–5 business days	$12.00
Express	1–2 business days	$20.00

Free Standard Shipping

Standard shipping is free on eligible orders with a product subtotal of $79.95 or more.

The qualifying subtotal is calculated:

• After discounts have been applied;

• Before taxes and shipping fees; and

• Using eligible products in the same order.

Free shipping applies only to the Standard shipping method. Economy or Express shipping will not become free unless specifically stated as part of a promotion.

All shipping charges are displayed in the currency shown at checkout.

3. Estimated Total Delivery Time

Because processing and delivery times are separate, the estimated total time from placing an order to receiving it is generally:

• Economy: approximately 6–11 business days

• Standard: approximately 4–8 business days

• Express: approximately 2–5 business days

These estimates do not include weekends, holidays, customs processing or delays outside NuVair’s reasonable control.

Express shipping speeds up the carrier delivery period but does not always eliminate order-processing time.

4. Shipping Destinations

NuVair ships to destinations made available during checkout.

If your country, region or postal code is not accepted during checkout, we may not currently offer delivery to that location.

Some products or shipping methods may be unavailable in certain regions because of carrier restrictions, customs requirements or local regulations.

5. Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation email at the address provided during checkout.

Once your order has shipped, you will receive a shipping-confirmation email containing available tracking information.

Tracking may require 24–48 hours to display movement after the shipping label has been created.

If tracking has not updated after three business days, contact us at nuvaircustomersupport@gmail.com with your order number.

6. Delivery Estimates

Delivery estimates are provided in good faith based on normal carrier performance. They are not guaranteed arrival dates unless expressly identified as guaranteed during checkout.

Carrier delays may occur because of:

• Severe weather

• High shipping volumes

• Customs inspections

• Transportation interruptions

• Public holidays

• Labour disruptions

• Incorrect delivery information

• Remote delivery locations

• Events outside our reasonable control

If we cannot ship your order within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

7. Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, confirm:

• Recipient’s full name

• Street address and unit number

• City

• State, province or region

• Postal or ZIP code

• Country

• Telephone number

NuVair is not responsible for delays or failed deliveries caused by inaccurate, incomplete or outdated information submitted by the customer.

8. Address Changes

Contact us immediately at nuvaircustomersupport@gmail.com if you need to change your shipping address.

We will make reasonable efforts to update the address before fulfilment, but changes cannot be guaranteed after an order has entered processing or been transferred to the carrier.

If an order has already shipped, the customer may need to contact the carrier directly. Carrier address-correction fees or reshipping costs may apply.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders cannot always be cancelled after processing has begun. If the order has already shipped, it will be handled according to the NuVair Returns & Refunds Policy.

If NuVair cancels an unshipped order, the affected payment will be refunded to the original payment method.

10. International Orders, Customs and Import Charges

International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• Processing charges

• Local regulatory requirements

Unless checkout expressly states otherwise, these charges are not included in NuVair’s product or shipping prices and are the customer’s responsibility.

NuVair cannot control customs inspections or determine the amount of charges imposed by another country.

A package delayed by customs is not considered lost while it remains under customs review.

Customers should verify their country’s import requirements before ordering.

11. Split Shipments

In some circumstances, products from the same order may be shipped separately because of inventory location, package size or fulfilment requirements.

You will not be charged an additional shipping fee when NuVair chooses to divide an order into multiple shipments.

Separate tracking numbers may be provided.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address is correct.

2. Check entrances, mailrooms, parcel lockers and safe delivery locations.

3. Ask household members, neighbours or building staff.

4. Allow up to 24 hours, as some carriers update tracking before completing delivery.

5. Contact the carrier using the tracking number.

6. Contact NuVair if the package remains missing.

Please report a package marked as delivered but not received within seven days of the delivery scan.

We will assist with the carrier investigation. A replacement or refund may be issued when the package is confirmed lost, subject to the investigation and applicable law.

13. Delayed or Missing Packages

An order is not automatically considered lost because tracking has temporarily stopped updating.

If your order has not arrived within the estimated delivery window, allow an additional two business days for unexpected carrier delays.

If it still has not arrived, contact nuvaircustomersupport@gmail.com with:

• Your full name

• Order number

• Shipping address

• Tracking number

We will review the tracking information and, when appropriate, open an investigation with the carrier.

If a package is confirmed lost in transit, NuVair may provide a replacement or refund.

14. Damaged Packages

Inspect your order when it arrives.

If the product or shipping package arrives damaged, contact us within seven days of delivery and provide:

• Your order number

• A description of the damage

• Clear photographs of the shipping box or mailer

• A photograph of the shipping label

• Photographs of the affected product

Keep the packaging and damaged product until our support team provides instructions.

After reviewing the claim, we may offer a replacement, refund or another appropriate solution.

15. Incorrect or Missing Items

If your order contains the wrong product or is missing an item, contact us within seven days of delivery.

Include your order number and photographs of the products and packaging received.

Once verified, NuVair will arrange an appropriate replacement or refund at no additional cost.

16. Refused and Undeliverable Packages

Packages may be returned to NuVair if:

• The address is incorrect or incomplete;

• Delivery is repeatedly unsuccessful;

• The customer refuses the package;

• Customs charges are unpaid; or

• The package is not collected from the carrier.

If a package is returned as undeliverable, we will contact you to discuss reshipment or an eligible refund.

Customers may be responsible for additional shipping, return-to-sender or customs costs when the delivery failure was caused by incorrect information, refusal or failure to collect the package.

Original shipping charges are non-refundable unless the delivery problem was caused by NuVair or applicable law requires otherwise.

17. Shipping Promotions

Free or discounted shipping promotions may have separate:

• Minimum-purchase requirements

• Eligible products

• Eligible locations

• Start and end dates

• Shipping-method restrictions

Promotional shipping offers have no cash value and cannot normally be applied to previously completed orders.

18. Returns

Shipping a product back to NuVair is governed by our Returns & Refunds Policy.

Unless the product arrived damaged, defective or incorrect, customers are normally responsible for approved return-shipping costs.

Original shipping fees are non-refundable except where stated in the Returns & Refunds Policy or required by applicable law.

19. Contact NuVair

For shipping assistance, contact:

NuVair Customer Support
Operated by: BETANCOURT ENT LLC
Email: nuvaircustomersupport@gmail.com
Mailing address: 63 Rocky Mountain Crescent, Brampton, Ontario, Canada

Please include your order number and use the subject line Shipping Support.