NuVair Privacy Policy

Effective date: 1/15/2026
Last updated:  8/112026

**NuVair is operated by [ **BETANCOURT ENT LLC] (“NuVair,” “we,” “us” or “our”). We operate the NuVair website, online store and related services, including our products, customer-support channels, marketing communications and other features we make available to customers (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer and sell NuVair products.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

• Visit or use our website;

• Create an account;

• Place or attempt to place an order;

• Contact customer support;

• Subscribe to marketing communications;

• Submit a product review;

• Participate in a promotion; or

• Otherwise interact with NuVair.

Where consent is required by law, we will request your consent before collecting or using personal information for the relevant purpose.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with NuVair, we may collect the following categories of information.

Contact and Identification Information

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Country or region

• Information needed to verify your identity

Order and Transaction Information

This may include:

• Products viewed or purchased

• Shopping-cart activity

• Order number

• Purchase history

• Product size or selection

• Shipping method

• Returns, refunds, cancellations or replacements

• Discount codes used

• Transaction status

• Payment confirmation

Payment Information

Payments are processed through Shopify Payments or other third-party payment providers offered at checkout.

NuVair does not normally receive or store your complete payment-card number. Payment providers may collect and process your card number, security code, billing information and other payment details according to their own privacy policies.

We may receive limited transaction information, such as:

• Payment method

• Billing name and address

• Last digits of the payment card

• Transaction amount

• Payment confirmation

• Fraud-screening results

Account Information

If customer accounts are available, we may collect:

• Username or account email

• Encrypted password information

• Saved addresses

• Order history

• Account preferences

• Communication preferences

You are responsible for keeping your account credentials secure and should not share your password with anyone.

Customer-Service Communications

We collect information you provide when contacting NuVair, including:

• Questions about products, sizing or application

• Order-support requests

• Return or refund requests

• Photographs submitted for damaged or defective products

• Feedback, complaints or other correspondence

Because NuVair is a breathing and wellness brand, customers may occasionally include health-related details in support messages. We do not intentionally request medical records, diagnoses or other unnecessary sensitive health information.

Please do not send medical records or highly sensitive health information through our general contact forms. Any information voluntarily provided will be used only as reasonably necessary to respond to your request, protect safety or comply with applicable law. We do not use voluntarily submitted health information for targeted advertising.

Reviews and User-Submitted Content

If you submit a product review, testimonial, photograph, video or other content, we may collect:

• Your name or chosen display name

• Review rating and written feedback

• Product information

• Submitted photographs or videos

• Information confirming whether you purchased the product

We will request any additional permission required before using identifiable customer content in advertising or promotional materials.

Device and Usage Information

When you visit our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Language and time-zone settings

• Unique device or browser identifiers

• Pages viewed

• Links selected

• Time spent on pages

• Referring website

• Shopping and checkout activity

• Approximate location derived from your IP address

• Information about how you interact with the Services

Marketing and Preference Information

We may collect:

• Email and SMS subscription choices

• Advertising preferences

• Cookie preferences

• Responses to promotions

• Engagement with marketing emails or advertisements

• Products or categories that may interest you

2. How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

• Place an order;

• Create an account;

• Contact customer support;

• Request a return;

• Join our email or SMS list;

• Complete a form; or

• Submit a review.

Automatically

We may collect information automatically through:

• Cookies

• Pixels

• Tags

• Software development kits

• Local-storage technologies

• Analytics tools

• Similar tracking technologies

From Service Providers

We may receive information from companies that help operate our business, including:

• Shopify

• Payment processors

• Shipping and fulfilment providers

• Fraud-prevention providers

• Analytics services

• Advertising platforms

• Email and SMS providers

• Review platforms

• Customer-support services

From Advertising and Business Partners

Where permitted, we may receive information about interactions with NuVair advertisements, social-media pages, affiliate links or other promotional channels.

3. How We Use Personal Information

We may use personal information to:

Process and Fulfil Orders

This includes:

• Processing purchases and payments

• Confirming orders

• Packing and shipping products

• Providing tracking information

• Communicating delivery updates

• Handling returns, refunds and replacements

• Maintaining transaction records

Provide Customer Support

This includes:

• Responding to questions

• Helping with product application and sizing

• Investigating damaged, missing or incorrect orders

• Processing guarantee claims

• Resolving complaints

Operate and Improve the Services

This includes:

• Maintaining the website and customer accounts

• Remembering customer preferences

• Understanding website usage

• Improving website navigation and checkout

• Developing products and services

• Measuring store performance

• Troubleshooting technical problems

Communicate With You

We may send transactional communications regarding:

• Order confirmations

• Shipping updates

• Delivery notices

• Account activity

• Return or refund updates

• Product-safety information

• Customer-support responses

• Changes to our policies or Services

These communications are not promotional and may continue even if you unsubscribe from marketing.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send product updates and promotional offers

• Remind customers about items left in their carts

• Measure advertising effectiveness

• Create audiences for online advertising

• Display advertisements that may be more relevant to your interests

• Understand interactions with NuVair marketing

You may withdraw marketing consent at any time.

Security and Fraud Prevention

We may use information to:

• Authenticate accounts

• Detect suspicious transactions

• Prevent fraud and payment abuse

• Protect customers and NuVair

• Investigate malicious, illegal or unsafe activity

• Enforce our policies

Legal and Regulatory Purposes

We may use information to:

• Comply with legal, tax and accounting obligations

• Respond to lawful requests from authorities

• Establish, exercise or defend legal claims

• Investigate policy violations

• Protect legal rights, safety and property

• Comply with court orders or other legal processes

4. Cookies and Similar Technologies

NuVair and our service providers may use cookies and similar technologies to operate the website and understand how it is used.

Cookie categories may include:

Necessary Cookies

These cookies support essential functions such as:

• Shopping carts

• Checkout

• Payment processing

• Account login

• Security

• Fraud prevention

• Cookie preferences

Preference Cookies

These cookies remember choices such as:

• Language

• Country

• Currency

• Saved preferences

Analytics Cookies

These cookies help us understand:

• Website traffic

• Page performance

• Customer navigation

• Shopping activity

• Technical errors

Advertising Cookies

If enabled and permitted, these cookies may help:

• Measure advertising performance

• Limit repeated advertisements

• Build advertising audiences

• Display advertisements based on website activity

You can manage non-essential cookies using our cookie banner or the Cookie Preferences link in the website footer. You may also adjust your browser settings, although blocking necessary cookies may prevent some website functions from working correctly.

5. Marketing Communications

You may subscribe to NuVair marketing by providing your email address, telephone number or other required information.

You can unsubscribe from promotional emails by selecting the unsubscribe link contained in any marketing email.

If SMS marketing is offered, you may opt out by following the instructions in the message, such as replying STOP where supported.

Opting out of marketing will not prevent us from sending necessary communications about existing orders, refunds, customer-service requests or product-safety matters.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate NuVair, including to:

Shopify

Shopify hosts our online store and processes information required to provide the ecommerce platform, checkout, security and related services.

Payment Providers

Payment providers process payments, refunds, fraud checks and transaction information.

Shipping and Fulfilment Providers

We provide necessary contact and delivery information to warehouses, couriers, postal services and other fulfilment partners.

Technology and Business Providers

These may include providers supporting:

• Website hosting

• Cloud storage

• Customer support

• Email and SMS delivery

• Product reviews

• Analytics

• Fraud prevention

• Accounting

• Business operations

Advertising and Marketing Partners

If enabled and permitted by law, we may disclose identifiers, cookie data or website activity to advertising platforms such as Meta, Google or similar services for advertising measurement and personalization.

We do not sell personal information for money. However, certain privacy laws may define some personalized advertising disclosures as a “sale,” “sharing” or use for “targeted advertising.”

Where applicable, you may opt out through our Data Privacy Choices page:

[INSERT FINAL STOREFRONT DATA-SHARING OPT-OUT LINK]

Legal and Safety Disclosures

We may disclose information:

• To comply with applicable law;

• In response to a lawful court order, subpoena or government request;

• To investigate fraud, security threats or policy violations;

• To protect NuVair, our customers or others; or

• To establish, exercise or defend legal claims.

Business Transfers

If NuVair or its assets are involved in a merger, acquisition, reorganization, financing, sale or insolvency proceeding, personal information may be transferred as part of that transaction, subject to applicable law.

At Your Direction

We may disclose information when you request or consent to the disclosure, such as when connecting to a third-party service or social-media feature.

7. Our Relationship With Shopify

NuVair’s online store is powered by Shopify. Information submitted through our store is processed by Shopify and may be transferred to service providers located outside your country.

Depending on the Shopify services and privacy settings enabled for our store, Shopify may process information to provide security, analytics, personalized experiences or advertising-related services.

For more information, review the Shopify Consumer Privacy Policy.

You may also submit certain privacy requests relating to Shopify’s processing through the Shopify Privacy Portal.

8. International Processing and Transfers

NuVair, Shopify and our service providers may store or process personal information in countries other than the country where you live, including Canada and the United States.

Privacy laws in those countries may differ from those in your jurisdiction. Information stored in another country may be accessible to courts, law-enforcement agencies or government authorities under that country’s laws.

Where required, we use recognized legal safeguards for international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and document transactions

• Maintain customer accounts

• Provide support

• Complete returns or refunds

• Prevent fraud

• Satisfy tax, accounting and legal obligations

• Resolve disputes

• Enforce agreements

• Protect legal rights

Retention periods vary according to the type of information, why it was collected and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to legal retention obligations.

10. Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online service, transmission method or storage system can be guaranteed completely secure.

Do not send passwords, complete payment-card numbers, medical records or other highly sensitive information through regular email or general contact forms.

If you believe your account or information may have been compromised, contact us immediately.

11. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Receive a portable copy of certain information

• Object to or restrict certain uses

• Opt out of targeted advertising

• Opt out of a legally defined sale or sharing of information

• Appeal a decision concerning a privacy request

• Submit a complaint to a privacy regulator

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted, but we may require proof of authorization and identity verification.

We will not discriminate against you for exercising an applicable privacy right.

To submit a request, email nuvaircustomersupport@gmail.com with the subject line Privacy Request.

12. Canadian Customers

Canadian customers may request access to or correction of personal information held by NuVair and may withdraw consent to certain uses, subject to legal and contractual restrictions.

Questions or complaints should first be directed to our Privacy Contact using the details below.

If your concern is not resolved, you may be entitled to contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.

13. United States Privacy Choices

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability and opting out of targeted advertising or legally defined sales or sharing.

If your browser sends a recognized Global Privacy Control signal, our website and Shopify privacy settings may process it as an opt-out request where required by applicable law.

14. European Economic Area and United Kingdom

Where European or United Kingdom privacy laws apply, our legal bases for processing may include:

• Performing a contract with you, such as fulfilling an order;

• Your consent;

• Compliance with legal obligations; and

• Legitimate business interests that do not override your rights.

You may also have the right to lodge a complaint with your local data-protection authority.

15. Children’s Privacy

The Services are intended for adults and are not directed to children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to NuVair, contact us so that we can review and, where appropriate, delete it.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

16. Third-Party Websites

Our website may contain links to websites or platforms operated by third parties.

NuVair does not control and is not responsible for the privacy, security or content of third-party services. Review their privacy policies before providing personal information.

A link from NuVair does not necessarily mean that we endorse the third party or its practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our products or Services

• Technology

• Service providers

• Business practices

• Legal or regulatory requirements

The updated policy will be posted on this page with a revised “Last updated” date. We will provide additional notice where required by law.

18. Contact NuVair

For questions, concerns, complaints or privacy-rights requests, contact:

NuVair Customer Support
Operated by: BETANCOURT ENT LLC
Email: nuvaircustomersupport@gmail.com
Mailing address: 63 Rocky Mountain Crescent, Brampton, Ontario, Canada

Please use the subject line Privacy Request when contacting us about personal information.