NuVair Returns & Refunds Policy

Effective date: 1/15/2026
Last updated: 8/11/2026

At NuVair, we want you to feel confident trying our Magnetic Nasal Breathing System. If your purchase is not right for you, our 30-Day Comfort Guarantee gives you time to request a return.

30-Day Comfort Guarantee

Your first NuVair Starter Kit may be returned within 30 days of the date your order is marked as delivered.

To qualify:

• The Starter Kit must have been purchased directly from the official NuVair website.

• You must contact us within 30 days of delivery.

• The product must have been used only as directed.

• All four reusable magnetic bands must be returned.

• Any other reusable components included with the kit must be returned.

• Remaining unused adhesive tabs should be included.

• Used adhesive tabs do not need to be returned.

• The product must not show damage caused by misuse, modification or improper storage.

The 30-Day Comfort Guarantee applies to one Starter Kit per customer or household. Additional kits purchased in the same or later orders must remain unopened and unused to qualify for a return.

Unopened Products

Unopened and unused products may be returned within 30 days of delivery provided that:

• The product remains sealed in its original packaging.

• The packaging has not been damaged or altered.

• The product was purchased directly from NuVair.

• Proof of purchase is available.

Adhesive Tab Refills

For hygiene and safety reasons, separately purchased adhesive-tab refill packs cannot be returned once opened or unsealed.

Unopened refill packs may be returned within 30 days of delivery if they remain sealed and in their original condition.

Non-Returnable Items

We cannot accept returns for:

• Opened adhesive-tab refill packs

• Products returned more than 30 days after delivery

• Products damaged through misuse, modification or improper storage

• Returns missing reusable bands or other reusable components

• Gift cards

• Products marked as final sale

• Products purchased from another seller or marketplace

• Returns sent without prior authorization from NuVair

Purchases made through another retailer or marketplace must be returned according to that seller’s return policy.

How to Request a Return

To begin a return, contact us at [nuvaircustomersupport@gmail.com] and include:

• Your full name

• Your order number

• The email address used to place the order

• The reason for the return

• Photographs if the product arrived damaged, defective or incorrect

If your return is approved, we will provide the return instructions and return address.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted or refunded.

Approved returns must be shipped within 14 days of receiving the return instructions.

Return Shipping

For returns made under the 30-Day Comfort Guarantee or because of a change of mind, customers are responsible for return-shipping costs.

Original shipping and delivery charges are non-refundable unless:

• NuVair sent the wrong product;

• The product arrived damaged or defective; or

• A refund of those charges is required under applicable consumer law.

We recommend using a trackable shipping service. NuVair is not responsible for customer returns lost or damaged while being shipped back to us.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item or contains the wrong product, contact us within seven days of delivery. Include your order number and clear photographs of the product, packaging and shipping label.

After reviewing the issue, we may provide a replacement, refund or another appropriate solution at no additional cost.

Please keep the affected product and packaging until our support team provides instructions.

Return Inspection and Refunds

We will notify you after your return has been received and inspected.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the refund in your account.

If reusable components are missing or the product shows damage caused by misuse, NuVair may deny the return or make a reasonable deduction from the refund where permitted by law.

Exchanges

NuVair Starter Kits include Small, Medium, Large and X-Large reusable bands, allowing you to test all four sizes without requesting a size exchange.

For damaged or defective products, contact our support team so we can determine whether a replacement is appropriate.

For other products, the fastest option is normally to return the eligible item and place a new order.

Order Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or change your delivery address.

We cannot guarantee changes after an order has entered processing or has been transferred to the carrier. If the order has already shipped, the regular return conditions will apply.

NuVair is not responsible for delivery issues caused by an incorrect or incomplete address submitted at checkout.

Delayed or Missing Refunds

If you have received a refund confirmation but the funds are not visible:

1. Check the original payment method.

2. Contact your bank or card provider.

3. Allow the payment provider’s standard processing period.

4. Contact NuVair if the refund is still missing after 10 business days.

Fair-Use Policy

The NuVair guarantee is designed to give genuine customers confidence when trying the product. We reserve the right to refuse returns involving suspected fraud, repeated guarantee claims, excessive use or abuse of this policy.

Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.

Contact NuVair

For return or refund assistance, contact:

NuVair Customer Support
Operated by: BETANCOURT ENT LLC
Email: nuvaircustomersupport@gmail.com
Mailing address: 63 Rocky Mountain Crescent, Brampton, Ontario, Canada
Customer-service hours: [24hr 7 Days]